Booking Process
Overview: This article is designed to help you understand the booking process for an infection control briefing. It also covers all payment methods.
Table of Contents:
Step-by-Step Guide
Invoice
PayPal
Credit Card
Prepayment
Step-by-Step Instructions
First, open mindlane and log in. This will bring you to the
home page:
1. Select your Infectious Disease Prevention Guidelines training course and click “Book Now” to add it to
your cart
2. You will then see a number next to the shopping cart icon at
the top, indicating that the training course is in your cart. Clicking the
shopping cart allows you to view its contents:
Here you can select your preferred payment method by clicking on “Payment Type.” The available options are invoice, PayPal, credit card, and prepayment via bank transfer.
If any discounts were previously applied, they will be displayed here and the amount due will be reduced.
Once the payment and booking have been successfully
processed, you will see a confirmation at the end. You will also receive two
emails: one with the booking confirmation, which includes the link to the
training, and a second email with the invoice.
Invoice
This payment method is only available if the price has been set to zero due to discounts, or if an organization has been specified. In this case, the user will also receive an invoice, though it is for informational purposes only. The amount due is €0.00.
Select “Invoice” as the payment method, and clicking “Pay Now” will open the organization selection screen.
Next, you must select which organization will cover the payment of the invoice.
Clicking “Complete Booking” finalizes the checkout process and sends the invoice to the organization’s specified address. Additionally, the authentication process can be started. Furthermore, an email containing the link to the infection control guidelines is sent.
PayPal
PayPal is arguably the most widely used payment method. By
simply registering with your email address, you can send and receive money in
real time. You can link a bank account or a credit card as your payment source.
Here, you can select your payment method by clicking on “Payment Type.” The options available are Invoice, PayPal, Credit Card, and Prepayment.
PayPal and credit card are selected as the payment type, and clicking on PayPal redirects you to the PayPal page.
Sometimes, PayPal may ask you to authenticate yourself in the PayPal app or confirm via SMS.
During the redirect, a message appears advising you not to close the PayPal window or the browser, as doing so will cancel the payment process.
Once on PayPal, you still have the option to change the payment source from which the amount will be debited. Additionally, you can add another payment source during this step and select it as well.
Clicking “Pay” completes the process, and the instruction can be started. You will also receive an email with a link to the instruction.
Credit Card
You can pay for the training with Visa and Mastercard—whether debit or credit cards. This offers flexibility, as it does not require a European bank account and provides a high level of security.
Select PayPal or credit card as the payment method, and click “Pay Now” to open the payment window.
Clicking on “Debit or Credit Card” will prompt you to enter your information.
All information in the payment window (marked in green) must be entered for the payment to be processed.
Two-factor authentication is often required at this point.
In addition to the two emails containing the booking confirmation and invoice, a third email will be sent in this case. This email comes directly from PayPal, confirms the successful payment, and contains payment information that may be requested by support in the event of issues.
Prepayment
Prepayment means that buyers pay the invoice amount via bank transfer before the service is provided. The service is made available only after payment has been received.
Important aspects of prepayment:
-How it works: After placing an order, the customer receives the invoice, transfers the amount, and the provider makes the service available upon receipt of payment.
During the payment process for the infection control briefing, “Prepayment via bank transfer” must first be selected as the payment type. When clicking “Pay Now,” a notice appears stating that a bank transfer must be made, how long the processing time may take, and that clicking “Complete Booking” constitutes a commitment to pay.
Once the booking is completed, the payee details for the transfer are displayed, and an invoice is sent via email to the participant.
Processing takes 2–4 business days. During this time, the course status remains “Awaiting Payment.” Once the payment is received, the status changes to “Start” and the participant is notified via email that the booked course can begin.